Returns & Cancellations

Every order is really two decisions waiting to happen: yours, when you hit checkout, and yours again, if something changes your mind. Which door is open to you comes down to exactly one thing: has your order shipped yet.

Before It Ships: Cancel, No Questions Asked

If your order has not left our warehouse, canceling it costs you nothing and takes about as long as it takes to send us a message. Tell our support team your order number, and we will pull it before it is packed and send your refund back to your original payment method the same day. No fee, no form to fill out, no reason required.

Already On Its Way: Let It Land, Then Return It

Once an order has shipped, we cannot pull it off the truck, but that does not mean you are stuck with it. Let it arrive, then you have 14 days to send it back for any reason, whether it is the wrong fit for your build or simply not what you expected. We will send a prepaid label so postage is on us, and there is no restocking fee either way. Would rather swap it for something else instead of a refund? Just say so when you start the return.

Canceling or Returning Part of an Order

Ordered a case, a cooler, and a set of cables together and only want to change your mind about one of them? Tell us which item, and we will cancel or return that piece on its own. The rest of your order ships or stays exactly as planned, and you are only refunded for what you actually send back.

A Few Common Questions

Is there a fee either way?
No. Canceling before your order ships and returning it after it arrives are both free, no cancellation charge, no restocking fee, no fine print.

How long until I see my refund?
Cancellations are refunded the same day we confirm them. Returns are refunded within 2 business days of the item landing back at our warehouse. Your bank may take a little longer to actually show it on your end.

My order already shipped, can I still cancel?
Not in the sense of pulling it back, but functionally, yes. Let it arrive and start a return instead, the outcome for your wallet is the same either way.

What if I am past the return window?
Message us anyway. If it is close to the 14 days, we would rather hear from you than have you stuck with a part that does not work for your build.