FAQ
Every page linked around this site, Shipping & Delivery, Returns & Cancellations, Warranty, Payment, goes deep on one part of shopping here. This page is the opposite, the fast version of all of them in one place, for whenever you would rather scan a five second answer than read a full page to get there. If something here leaves you wanting more, the full page it comes from is never far.
Orders & Shipping
How long does delivery take?
Most orders arrive within 5 to 15 days of checkout, depending on where in the world they are headed. The full regional breakdown lives on Shipping & Delivery.
Is shipping really free?
Yes, on any order over $149, anywhere we ship. Customs and import duties are already folded into the price you see at checkout, so nothing extra shows up on delivery day.
How do I know where my order actually is?
Track My Order shows exactly which of four stages your order is in, from Order Confirmed to At Your Door, updated the moment anything changes.
Why did my order arrive in two boxes?
Bulkier parts like cases and coolers are often packed and shipped separately from smaller ones like cables or a mouse, even when ordered together. Both boxes always show up in the same confirmation email.
Returns, Cancellations & Warranty
I changed my mind, can I cancel?
If your order has not shipped yet, yes, free and instant, just message us the order number. Once it has shipped, Returns & Cancellations has the version of this that still works.
How long do I have to return something?
14 days from the day it arrives, for any reason, with a prepaid label and no restocking fee.
What if something breaks after that?
That is what Warranty is for, not Returns. Coverage runs 24 months on cases and coolers, 12 months on keyboards and mice, and 6 months on cables, against defects, not everyday wear.
Do I need to register my product for warranty coverage?
No, your order number already covers it. Nothing to fill out ahead of time.
Payment & Gift Cards
How can I pay?
Cards, Apple Pay, Google Pay, or Klarna if you would rather split a bigger order into a few payments. Full details on each are on Payment.
Is it safe to enter my card here?
Yes, checkout runs through Shopify Payments, certified to the highest level of card security a business can hold, so your details are encrypted the moment you enter them.
Do gift cards expire?
No, and there is no smaller gift card only catalog either, any case, keyboard, mouse, cable, or cooler on the site is fair game.
Store Basics
Can I pick up my order in person?
No, the address on Contact Us is a warehouse, not a storefront, so everything ships rather than waiting for pickup.
What is Alexcomputers, actually?
A shop built around five categories, cases, keyboards, mice, cables, and coolers, picked with the same standard we would use for our own build. The full story is on About.
Still stuck?
Message info@alexcomputers.com or call +48 (577) 885-529, Monday through Friday, 9:00 AM to 6:00 PM CET. A real person reads every message, include your order number if it is about something you already bought.