Cancel My Order

Think of this as your Ctrl+Z. How far back it can take you depends on how far your order has already gotten.

How Far Back You Can Go

Order Confirmed
Nothing has been touched yet, so this is the easy undo. Message us with your order number and we will cancel it in full, no fee, no questions, refund heading back to your original payment method the same day.

On the Bench
Your parts are already being packed, so timing matters here. Message us the moment you know, and if we can still catch it before the box is sealed and labeled, we will cancel it just the same. If we cannot, we will let you know right away so you are not left wondering.

Shipped
Once it is on a truck, Ctrl+Z stops working. We cannot call a package back once it has left our hands. The good news is the trip is not wasted, just let us know when it arrives and we will walk you through sending it back instead.

Canceling Just One Part of an Order

Ordered a case, a cooler, and a set of cables together and only want to drop the cables? Tell us which item, and we will cancel that one and let the rest of your order ship as planned. You are only refunded for what you cancel, nothing else gets touched.

A Few Common Questions

How do I actually cancel my order?
Message our support team with your order number and let us know you would like to cancel. No forms buried in a menu, just tell a real person and we will take it from there.

How long until I see my refund?
Once a cancellation is confirmed, your refund is sent back to your original payment method right away. Your bank or card provider may take a few extra business days to show it on their end.

Will I be charged a cancellation fee?
No. If your order has not shipped yet, canceling costs you nothing, full stop.

I canceled, but I just got a shipping notification. What happened?
Every so often a cancellation and a warehouse packing run overlap by a few hours, so a notification can slip through right as we are processing your request. Message us and we will confirm the cancellation went through and make sure nothing actually goes out.